Policies and Procedures

Comprehensive Behavioral Health Management (CBHM) maintains and complies with written policies and procedures that govern all aspects of operations for both CBHM and College Health IPA.

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If you are unable to download a policy, please Contact Us and request for a copy to be faxed or mailed to you.

Click on Policy to Download
Telephone Access	Utilization Management Review Process UM Timeliness Standards Accessibility of Review
Treatment Philosophy	Potentially Excluded Services
Intake and Referral	Clinical Pathway for ADHD
Clinical Triage	Clinical Pathway for Bipolar Disorder
Confidentiality	Clinical Pathway for Major Depression
Patient Rights	Clinical Pathway for Treatment of Minors
Language Assistance Program	Quality Improvement Program
Provider Appointment Scheduling	Complaints and Grievances
Informed  Consent	Denials and Appeals Overview Denial Process Appeal Process
UM Program	Treatment Record Standards - Audit Tool
Clinical Indicators Overview*	Electronic Claims Submission
Clinical Indicators for Inpatient Treatment*	Claims Reimbursement - Clean Claims
Clinical Indicators for Outpatient Treatment*	Claims Dispute Resolution
Clinical Indicators for Psycholgical Testing*	Claims Fraud Prevention & Investigation
Clinical Indicators for Eating Disorders*	HIPAA - Overview
Coordination of Care	HIPAA - Patient Rights
Transition of Care	HIPAA - Release of Information
Termination of Treatment	HIPAA - Identity Theft Protection
Suspension of Provider Referrals

*The materials provided are guidelines used by CHIPA to authorize, modify, or deny care for persons with illnesses or conditions.  Specific care and treatment may vary depending on individual need and the benefits covered under your contract.